Why can't I edit fields that are gray?

When a field is grayed out, it means its value is being populated through an integration and cannot be edited in the current system. Any changes must be made in the system that serves as the source of the data.

For example, if a field is grayed out in SmartAsset Lists, the information is being synced from your ERP system (such as Aspire). To update that field, make the change in your ERP system and the change will be reflected shortly in SmartAsset.

If a field is grayed out only in the telematics interface, the information is being synced from SmartAsset. In that case, the field should be editable in the main SmartAsset interface.

Gray values below cannot be edited. Edits must be made in the system they were imported from. In this case it was Aspire, but we have integrations with all major ERP's and workforce systems such as Microsoft, SalesForce, and Fleetio.